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Complaint Policy

Home Complaint Policy

Complaint Policy

Complaint Procedure

At Perfumestop Ltd, we are committed to providing excellent customer service. If you have a complaint, we encourage you to follow our procedure to resolve your issue efficiently:

How to Make a Complaint

Please contact our customer service team at sales@perfumestop.co.uk with details of your complaint, including your order number and any relevant information.

 

Complaint Handling Process

 

  • We will acknowledge receipt of your complaint within 2 working days.
  • Our team will investigate the issue and provide a response within 7 working days.
  • If further investigation is required, we will keep you updated on the progress and expected resolution timeframe.

Escalation

 

  • If you are not satisfied with our response, you may request that the complaint be escalated to a senior manager for further review.
  • We aim to resolve all complaints fairly and efficiently. If you remain dissatisfied, you may seek advice from relevant consumer protection agencies.

For any complaints or concerns, please contact us at sales@perfumestop.co.uk